Global Information Technology, Innovation and Entrepreneurship

From Small Firms to Multinationals:

Industrial, Entrepreneurial, Managerial, Financial, Fiscal, Transaction Cost and

Consumer Perspectives in the Era of Globalisation

Edited by Ioannis-Dionysios Salavrakos
ISBN: 960-88672-5-8, 612 pages, Hardback
First published in 2006 by ATINER

Price: Paperback: 60€ (It includes Shipping and Handling) Hardcover: 100€ (It includes Shipping and Handling)

Electronic copy: 30€

Table of Contents

	List of Contributors	ix
	Introduction Ioannis-Dionysios Salavrakos	1
PART I: Small and Medium Size Enterprises: Theoretical Considerations and Case Studies
1.	SME Networking as Viewed by Different Networking Actors Anne Katajamäki and Elina Varamäki	17
2.	The Competitiveness of SMEs: Obstacles and the Need for Outside Help Josée St-Pierre and Claude Mathieu	37
3.	Innovation and Information Complexity Ivan P. Vaghely and Pierre-Andre Julien	53
4.	Strategic Entrepreneurship Development: Sustaining Entrepreneurial Orientation in Small and Medium Sized Organizations with Emerging Futures Michael O’Mullane	75
5.	Fitness between Situations and Management Control Systems in Middle-Sized Manufacturing Companies Lars Svensson and Henrick Gyllberg	93
6.	Benchmarking Small Business Firms using Dea: The Case of Saudi Small Retail Business Taqi N. Al-Faraj	109
7.	The Impact of Information Systems on Small Enterprises Sofia Gleni and Panagiotis Petratos	119
8.	The Impact of Information Technology on Small to Medium Size Enterprises (SMEs) in the Scottish Market Lynn Lang and Fergus Lang	137
9.	The Survival of a Small Business Enterprise through Turbulent Times: A Case Study of AKS Firm Renee Ghattas	149
10.	The Role of Innovation on SME’s Competitiveness: A Research on SME’s in Eskisehir, Turkey Zumrut H. Tonus and Senem Besler	163

11.	Effectiveness and Efficiency of Design Processes in Turkish SMEs Tuncdan Baltacioglu, Melike D. Kaplan, Oznur Yurt and Can Ozcan	181
PART II: National and Multinational Enterprises, International Business: Some Case Studies
*A. Cases Studies of National Enterprises and Industrial Sectors*
12.	The Implications of P-2-P as a Disruptive Technology in the Music Industry Rae Weston	201
13.	Globalization, ICT and the Philippine Call Center Industry: Some Imperatives for Investment in Human Capital Jose DV. Camacho and Norio Hisamoto	211
14.	Digital Technologies and Competitiveness Effects on Manufacturing Companies: The Spanish Case Angel Díaz and José Luis Montes	231
15.	Knowledge Management at Utilico Gas Company: A Case Study Ron Kent and Lara Preiser-Houy	245
16.	Cluster of Lithuanian Railway and Klaipeda Seaport in the Context of Logistic Network of the Baltic States Algirdas Garalis	259
*B. Case Studies of Multinational Enterprises and Industrial Sectors*
17.	Motives of Austrian Companies for Investing in Eastern Europe: Access to a Market or Reduction of Production Costs? Austrian Ski-Production as a Case Study Nathalie Homlong and Elisabeth Springler	287
18.	More Private Capital for Africa – Can CDM Help? Bianca Gusenbauer	299
19.	Acquisition of Technological Capability in Industrial Clusters: An Empirical Investigation Into The Learning Mechanisms Naraganahalli V. Raghavendra	315
20.	Mergers and Acquisitions Processes between Turkish and Greek Banks Serpil Altınırmak Gökbel	331

PART III: Enterprises and Managerial, Business, Transaction Cost Issues
*A. Enterprises, Industries and Managerial Issues*
21.	Little Boxes-An Explorative Study of Entrepreneurship in the Light of Leadership Versus Management Mona Toft Madsen and Poul Rind Christensen	349
22.	Corporate Social Responsibility: Developing the Dialogue with Stakeholders using the “Action-Simulation-Cognition” Technique Matar Mbaye	361
23.	Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results Torben Hansen and Ricky Wilke	375
24.	Problem-Based Learning in Supply Chain. Dewey’s Concepts of Reflective Thought and Action Applied to Network Learning and Learning in a Network Kirsti Sorama	393
25.	Developing Comprehensive Enterprise Models for a Sustainable Future John Paul Kusz and George P. Nassos	409
26.	Key Factors to Women Success in the Portuguese Management Paula Cortez Loureiro	421
*B. Enterprises and Business, Transaction Cost Issues*
27.	The Dialectical Nature of Business Strategy. Strategy Story Telling Allan N. Gjerding and Jørgen G. Rasmussen	429
28.	Business on Beliefs – Analysis of Business Models and Offerings Based on Inconclusive Evidence Mika Westerlund and Risto Rajala	445
29.	The Questionable Usefulness of Contract Law in a Business Environment Ruth D. Atkins	461

30.	The Evolution of the Law of Third Party Liability for Participating in an Unauthorized Transaction and International Transactions: An Economic Analysis Peter T. Wendel	479
PART IV: Enterprises and Consumers
31.	Customer Contacts and Contact Segments in Retail Results of a Customer Survey Günter Silberer and Gunnar Mau	497
32.	Estonian Competition Policy – Between Imitation and Innovation Jüri Sepp and Diana Eerma	509
33.	Consumer Resistance to Digital Television: Preliminary Findings from Finland Suvi Sinkkonen and Tommi Laukkanen	523
34.	The Impact of Consumer Protection on Competition and Competition Law. The Case of Deregulated Markets Katalin J.Cseres	537
PART V: Enterprises and Financial, Fiscal, Privatisation Issues
35.	Value at Risk Modeling in Microlending: The Case of Lending Investors Around Metro Manila 1999-2002 Junette A. Perez	559
36.	The Impact of the Differences in Corporate Tax Systems on Companies Demand for Financial Services Aaro Hazak	575
37.	Incentives in Public Procurement: Evidence from Czech Republic and Slovak Enterprises Everton Dockery and Mehrdad Emadi	591
38.	Single Day Beta-Return Relationship in the Istanbul Stock Exchange Zahide Eylem Gevrek and Tuba Korkmaz	605

Ron Kent and Lara Preiser-Houy